Q: Can I change my language course after I have paid?

You can always change or cancel your course up to 14 days before the course starts . After that date, changes or cancellations are unfortunately not possible. However, you are welcome to contact us at any time and we will review your case individually. Please understand, however, that we cannot guarantee any changes after the 14-day period. Our cancellation insurances might also be interesting for you. Here you will find detailed information .

Question 1

Are other languages spoken by the teacher in class?

Julia Schellmann · Accepted Answer

Lessons are taught only in English for English courses and only in Spanish for Spanish courses, but do not worry, our teachers speak slowly and use photos and games to help you follow the lessons.

Question 2

Are there language courses for work?

Julia Schellmann · Accepted Answer

Currently we can offer you the online English course for Business English. Our individual lessons for English or Spanish (in-house in Berlin or online) are also suitable if you want to learn flexibly in terms of time and according to your preferences.

Question 3

Can I change my language course after I have paid?

Julia Schellmann · Accepted Answer

You can always change or cancel your course up to 14 days before the course starts. After that date, changes or cancellations are unfortunately not possible. However, you are welcome to contact us at any time and we will review your case individually. Please understand, however, that we cannot guarantee any changes after the 14-day period. Our cancellation insurances might also be interesting for you. Here you will find detailed information.

Question 4

Can I come by to pay for the language course?

Julia Schellmann · Accepted Answer

At the moment payment is only possible by bank transfer.

Question 5

Can I complete A1 in one month?

Julia Schellmann · Accepted Answer

For A1 you need A1.1. and A1.2.

For each half level (e.g. A1.1.) you need 8 weeks with our semi-intensive courses. Thus, you can completely finish A1 in 4 months.

Question 6

Can I continue with my group/teacher?

Julia Schellmann · Accepted Answer

We make every effort to ensure that you continue learning with the same group and the same teacher. However, we cannot always guarantee this, as several factors play a role here (does the trainer have time? Do the other participants continue to book? etc.) We therefore ask for your understanding should it not be possible at some point.

Question 7

Can I join a course even if the language course has already started?

Julia Schellmann · Accepted Answer

You can also join a course in progress if it is suitable in terms of level.

Question 8

Can I learn with a certain book because I already/still own it?

Julia Schellmann · Accepted Answer

The book may change from course to course, as this depends on several factors (which book does my teacher choose? Is the book available for the next level? etc.). However, you are very welcome to let us know your request when booking and we will try to accommodate it. Please understand that this is not always possible.

Question 9

Can I make up for a missed day of class?

Beatrice Freier · Accepted Answer

Classes that you cannot attend for personal reasons will neither be refunded nor will you be offered to replace this class by attending another group.

The best thing to do is to inform your teacher. All our tutors are very helpful and supportive and can email you material such as homework.

Question 10

Can I print the digital book?

Julia Schellmann · Accepted Answer

Unfortunately, printing the digital book is not possible. However, you can use the book offline by downloading it.

Question 11

Can I start in-house and then switch to online (or vice versa)?

Julia Schellmann · Accepted Answer

It is not possible to switch between online and in-house courses during a course level. We guarantee a maximum of [teilnehmer-max] participants in a course, so we need to know which course format you would like to attend at the time of booking. However, after each course level you are free to choose whether to continue learning online or in-house.

Example:

You can do A1.1. in-house but A1.2. then online (or vice versa).

Question 12

Can my underage child participate in the language course?

Julia Schellmann · Accepted Answer

Participation in our courses is only possible from the age of 16. Unfortunately, we do not offer courses for children under 16. However, we are happy to organize private lessons for your child.

If you are interested in private lessons, please contact our friendly customer service office and we will be happy to help you.

Question 13

Do I have to pay all at once?

Julia Schellmann · Accepted Answer

The course amount must be paid in full before the course starts. Unfortunately, payment in installments is not possible. However, we can make a reservation for you first so that you have time to pay the amount.

Question 14

Do I keep the same teacher if I want to learn to a certain level?

Julia Schellmann · Accepted Answer

We try very hard to make sure that you can continue learning with the same group and the same teacher. However, we cannot always guarantee this, as there are several factors involved (does the teacher have time?). Does the trainer teach again next month at the same time / next level? etc.) We therefore ask for your understanding if this is not possible.

Question 15

Do I need a book for the language course?

Julia Schellmann · Accepted Answer

For most courses you will need a course book. We will inform you about this when you book.

Question 16

Do you accept vouchers from the Employment office?

Julia Schellmann · Accepted Answer

We are a private educational institution and unfortunately do not accept vouchers.

Question 17

Do you also offer accommodation?

Julia Schellmann · Accepted Answer

Unfortunately, we do not currently offer accommodation. But we can give you some tips where you can find accommodation. Please feel free to contact us and we will help you.

Question 18

Do you have an A1/A2/B1/B2/C1 language course?

Julia Schellmann · Accepted Answer

We offer all course levels from A1-C2. Here you can find our course dates.

Question 19

Do you offer a trial lesson?

Julia Schellmann · Accepted Answer

We guarantee a maximum of [teilnehmer-max] participants per course. Since our courses are usually fully booked, we cannot offer trial lessons. However, we do offer a quality and money-back guarantee, so you can be sure that you are not taking any risks.

Question 20

Do you offer integration courses?

Julia Schellmann · Accepted Answer

The Lingo Best Academy does not offer integration courses, but private language courses.

Question 21

How / Where can I register?

Julia Schellmann · Accepted Answer

You can easily register free of charge and without obligation on our website.

Question 22

How can I pay?

Julia Schellmann · Accepted Answer

You can conveniently pay by bank transfer.

Question 23

How do I redeem my first start code for the digital textbook?

Julia Schellmann · Accepted Answer

You must first register once on the respective media platform. Instructions for registration and the respective book codes (incl. start code) will be sent to you by e-mail.

Question 24

How does it work if my employer pays the course fees?

Julia Schellmann · Accepted Answer

We will be happy to issue an invoice to your employer's address. You can either pay the costs yourself first and then be reimbursed, or we can send your employer the invoice directly.

Question 25

How long does a language course last?

Julia Schellmann · Accepted Answer

It depends on which language course you choose. The semi-intensive course lasts 8 weeks, the online business course 4 weeks. Here you can find an overview of our language courses in Berlin and online language courses.

Question 26

How long will it take me to get to B2 as an absolute beginner?

Julia Schellmann · Accepted Answer

Each course level consists of two half levels. You need 8 weeks per half level with our semi-intensive courses, so 16 weeks per complete course level.

Here is an example:

A1.1. - 8 weeks

A1.2. - 8 weeks

A2.1. - 8 weeks

A2.2. - 8 weeks

Etc.

You can find more information here.

Question 27

How many participants are in the group?

Julia Schellmann · Accepted Answer

There is a maximum of [teilnehmer-max] participants in a group.

Question 28

How many people are already in the language course now?

Julia Schellmann · Accepted Answer

The booking situation is always changing therefore we cannot give any information about how many people are already booked. We ask for your understanding.

Question 29

How much do private lessons cost?

Julia Schellmann · Accepted Answer

Private lessons are organized completely individually according to your needs and goals. Here you can find the exact prices for private lessons in Berlin or the prices for online private lessons.

Question 30

How much does a language course cost in Berlin or online?

Julia Schellmann · Accepted Answer

We offer different course types and formats. Depending on your needs and goals, you can choose the course that is right for you. Here you can find an overview of our prices in Berlin and our online language courses.

Question 31

I am an employer and would like to register an employee, how does it work?

Julia Schellmann · Accepted Answer

You can fill out the registration form directly for your employee. If they already have prior knowledge of the language, they would need to fill out our placement test and we will contact them directly.

If there is no previous knowledge, we can make a reservation directly for the A1.1 course. Please send us your company address so that we can issue the invoice accordingly.

Question 32

I cannot make a bank transfer, how can I pay?

Julia Schellmann · Accepted Answer

Unfortunately, at the moment payment is only possible by bank transfer. Maybe someone else can make the transfer for you.

Question 33

I did the test/registration 2-3 times as the website always redirected me back to the first page.

Julia Schellmann · Accepted Answer

In this case, please contact our friendly customer office and our colleagues will check if we have received all the necessary information from you.

Question 34

I have just paid but have not yet received a booking confirmation.

Julia Schellmann · Accepted Answer

As soon as we receive the payment, you will receive an email from us with the booking confirmation.

Question 35

I have no previous knowledge, what do I have to do to take a language course with you?

Julia Schellmann · Accepted Answer

If you have no previous knowledge, that's no problem. Our beginners course A1.1. is then just right for you. The only requirement for the course is the Latin alphabet, which you must know in order to participate in the course. The rest will be taught by our teachers. You can register here.

Question 36

I have registered / reserved / registered / booked online. What now?

Julia Schellmann · Accepted Answer

We will contact you as soon as possible and let you know the next steps. No further action is required from you.

Question 37

I have taken a certificate/exam for a certain level - do I have to take the placement test?

Julia Schellmann · Accepted Answer

Please send us your certificate by e-mail, we will be happy to look at when you completed it. If you have taken an official exam and it is not longer than 3 months ago, you do not have to take a placement test. However, we recommend that you take it anyway. The placement test is free of charge and without obligation and helps us to find the perfect course for you. This way we can guarantee that you will achieve the greatest learning success.

Question 38

I have taken the placement test, what happens next?

Julia Schellmann · Accepted Answer

We will check your results and contact you by phone or email to inform you about the next steps. We may have a short conversation if your test result is not very clear. Otherwise we can make a reservation directly.

Question 39

I live abroad/ in another city. Can I join your online language course?

Julia Schellmann · Accepted Answer

Our online live courses take place via Zoom. You can join these courses from anywhere in the world and all you need is a stable internet connection and a smartphone, tablet or laptop.

Question 40

I paid yesterday, can you tell me if you received the money?

Julia Schellmann · Accepted Answer

Please note that it may take a few days until we receive the money in our account. We will send you a booking confirmation as soon as we receive the money.

Question 41

I want to pay with a credit card, how can I do that?

Julia Schellmann · Accepted Answer

Unfortunately, at the moment payment is only possible by bank transfer.

Question 42

I want to take a language course, but I do not know exactly what level I have.

Julia Schellmann · Accepted Answer

This is not a problem. If you have previous knowledge, we will do a small placement test with you before recommending a course level. This way you can be absolutely sure that the course fits your knowledge.

Question 43

I would like to apply for a language visa. How does it work?

Julia Schellmann · Accepted Answer

At the moment, we are unfortunately unable to help you with your language visa application, as our language courses in Berlin or online last up to 48 hours and 72 hours are usually required for a language visa.

Question 44

I would like to take level XY, are there still places available?

Julia Schellmann · Accepted Answer

If you are already a student with us, you are very welcome to contact our customer service office or send us an email so that we can reserve a place for you.

If you are booking a course at Lingo Best Academy for the first time or if it has been longer than 3 months since your last course, we would need the placement test.

Question 45

If I cannot attend, can I make up the lessons at another time instead?

Julia Schellmann · Accepted Answer

Unfortunately this is not possible. We guarantee a maximum of [teilnehmer-max] participants per group and therefore it is not possible for you to join another group. The best thing to do is to inform your teacher that you will not be able to attend. All our tutors are very helpful and supportive and can email you material such as homework.

Question 46

In which room will my language course take place?

Julia Schellmann · Accepted Answer

Please refer to the email we send you on Friday or Saturday before the course starts. The room and also the book will be in this email.

Question 47

Is the book included in the price?

Julia Schellmann · Accepted Answer

Since there are different textbooks and it depends on the teacher and the course format which course book you need, the book is not included in the course price. The books usually cost between [zusatzkosten-buch].

Question 48

Is there a discount if I book several language courses or for my partner and me together?

Julia Schellmann · Accepted Answer

Since our courses already have a very good price/performance ratio, we cannot give you any further discounts.

Question 49

Is there a test after each language course?

Julia Schellmann · Accepted Answer

Each teacher has his/her own teaching style. Some teachers give a test at the end of the course, others give several small tests and others evaluate your homework and cooperation in class.

Question 50

Is there an exam?

Julia Schellmann · Accepted Answer

At the moment, we unfortunately do not offer any exam preparation courses, but the level system of our language courses in Berlin or online courses corresponds to the Common European Framework of Reference for Languages (CEFR).

Exams are also not taken with us, but we will be happy to recommend you an examination institute.

Question 51

Until when can I contact you to reserve a language course?

Julia Schellmann · Accepted Answer

Basically there is no deadline and as long as we have places you can register or reserve. However, please note that courses fill up as the course start date approaches. Therefore, we recommend you make a reservation 2-3 weeks before the course starts.

Question 52

What cancellation options do I have?

Julia Schellmann · Accepted Answer

Basically, you can always make changes or cancel your course free of charge up to 14 days before the course starts. After that, changes or cancellations are unfortunately not possible. However, there is the possibility to book a cancellation insurance for certain cases. Here you can find detailed information about cancellation insurances.

Question 53

What do I do if I have not received the Zoom link?

Julia Schellmann · Accepted Answer

Please check your spam folder first. If you did not receive a Zoom link, please contact us via the chat function on our website. We will assist you as soon as possible.

Question 54

What documents do I need to register?

Julia Schellmann · Accepted Answer

For registration we only ask you to fill out the registration form. We do not need any other documents from you.

Question 55

What happens if I cannot attend a course date?

Julia Schellmann · Accepted Answer

It is best to let your teacher know. Our teachers are very helpful and can email you the material such as homework.

Question 56

What happens if I do not like the digital book?

Julia Schellmann · Accepted Answer

The digital book cannot be exchanged.

Question 57

What will be asked in the oral test?

Julia Schellmann · Accepted Answer

Depending on which levels you are between, we will ask you about some grammar topics, you do not need to prepare for the test.

Question 58

When is the next language course?

Julia Schellmann · Accepted Answer

Our language courses are bookable from August and we offer them every month. You can find our next course dates here.

Question 59

When will I get the zoom link?

Julia Schellmann · Accepted Answer

You will receive the Zoom link directly from your teacher, at least 10 minutes before the course starts.

Question 60

Which book do I need?

Julia Schellmann · Accepted Answer

We will inform you about the course book you will need before the course starts. You will receive an e-mail from us about it.

Question 61

Which in-house language courses are available at Lingo Best Academy?

Julia Schellmann · Accepted Answer

In Berlin we can offer you the following in-house language courses:

Question 62

Which language courses start on the next start date?

Julia Schellmann · Accepted Answer

Our language courses are bookable from August and we offer them every month. This means you can register for our language courses on our website for the next start date. Simply register for them using our registration form.

If you have already taken courses with us, you can also simply send us an e-mail and we will inform you about the next steps.

Here you can also find the overview of our start dates.

Question 63

Why Lingo Best Academy?

Julia Schellmann · Accepted Answer

At the Lingo Best Academy, we place great value on quality and the learning success of our participants. At the same time, the fun of learning languages should not be neglected, according to our motto: With fun to success.

That is why we offer you

A free, professional and fast placement test, so that you learn at the right level.
A quality and money-back guarantee
The possibility of free cancellation 14 days before the start of the course.
Guaranteed qualified and native speaking teachers

Question 64

Will I receive a certificate after the language course?

Julia Schellmann · Accepted Answer

You can receive either a free course certificate or a certificate with grades ([zusatzkosten-zeugnis]) after each course. Please just ask our friendly customer service for this.

FAQs about your Online Language Course

Accommodation

Do you also offer accommodation?

Book

What happens if I do not like the digital book?

Cancellation

What cancellation options do I have?

Certificate / Examination

Will I receive a certificate after the language course?

Classification / Level

What will be asked in the oral test?

Course dates

I would like to take level XY, are there still places available?

Course duration

How long will it take me to get to B2 as an absolute beginner?

Course format / course type

I live abroad/ in another city. Can I join your online language course?

Course price

How much do private lessons cost?

Course start

In which room will my language course take place?

Funding

Do you offer integration courses?

General questions

Can my underage child participate in the language course?

Group

How many people are already in the language course now?

Language Course Registration

How / Where can I register?

Payment

I cannot make a bank transfer, how can I pay?

Reservation and booking

Until when can I contact you to reserve a language course?

Visa

I would like to apply for a language visa. How does it work?

Zoom

What do I do if I have not received the Zoom link?