FAQs about your Online Language Course

Unfortunately, we do not currently offer accommodation. But we can give you some tips where you can find accommodation. Please feel free to contact us and we will help you.

The book may change from course to course, as this depends on several factors (which book does my teacher choose? Is the book available for the next level? etc.). However, you are very welcome to let us know your request when booking and we will try to accommodate it. Please understand that this is not always possible.

Unfortunately, printing the digital book is not possible. However, you can use the book offline by downloading it.

For most courses you will need a course book. We will inform you about this when you book.

You must first register once on the respective media platform. Instructions for registration and the respective book codes (incl. start code) will be sent to you by e-mail.

Since there are different textbooks and it depends on the teacher and the course format which course book you need, the book is not included in the course price. The books usually cost between 21-24 €.

The digital book cannot be exchanged.

We will inform you about the course book you will need before the course starts. You will receive an e-mail from us about it.

You can always change or cancel your course up to 14 days before the course starts. After that date, changes or cancellations are unfortunately not possible. However, you are welcome to contact us at any time and we will review your case individually. Please understand, however, that we cannot guarantee any changes after the 14-day period. Our cancellation insurances might also be interesting for you. Here you will find detailed information.

Basically, you can always make changes or cancel your course free of charge up to 14 days before the course starts. After that, changes or cancellations are unfortunately not possible. However, there is the possibility to book a cancellation insurance for certain cases. Here you can find detailed information about cancellation insurances.

Each teacher has his/her own teaching style. Some teachers give a test at the end of the course, others give several small tests and others evaluate your homework and cooperation in class.

At the moment, we unfortunately do not offer any exam preparation courses, but the level system of our language courses in Berlin or online courses corresponds to the Common European Framework of Reference for Languages (CEFR).

Exams are also not taken with us, but we will be happy to recommend you an examination institute.

You can receive either a free course certificate or a certificate with grades (4 €) after each course. Please just ask our friendly customer service for this.

We would still ask you to take a placement test. It is free of charge and without obligation and helps us to find the perfect course for you. This way we can guarantee that you achieve the greatest learning success.

We will check your results and contact you by phone or email to inform you about the next steps. We may have a short conversation if your test result is not very clear. Otherwise we can make a reservation directly.

This is not a problem. If you have previous knowledge, we will do a small placement test with you before recommending a course level. This way you can be absolutely sure that the course fits your knowledge.

Depending on which levels you are between, we will ask you about some grammar topics, you do not need to prepare for the test.

Classes that you cannot attend for personal reasons will neither be refunded nor will you be offered to replace this class by attending another group.

The best thing to do is to inform your teacher. All our tutors are very helpful and supportive and can email you material such as homework.

We offer all course levels from A1-C2. Here you can find our course dates.

If you are already a student with us, you are very welcome to contact our customer service office or send us an email so that we can reserve a place for you.

If you are booking a course at Lingo Best Academy for the first time or if it has been longer than 3 months since your last course, we would need the placement test.

It is best to let your teacher know. Our teachers are very helpful and can email you the material such as homework.

Our language courses are usually held every month. You can find our next course dates here.

Whether a course actually takes place always depends on demand. We start courses with a minimum of 6 participants. If a course cannot start because there were too few registrations, we will contact you and offer you alternatives. In case none of the alternatives is suitable for you, you will of course get your full course fee back and thus have no risk.

With our English Communication course you will have finished a complete language level (such as A1) after 16 weeks.

At Lingo Best Academy we offer different enrolment options, you can either join our courses for 4 weeks or 8 weeks at a time. Here you can find an overview of our language courses in Berlin and online language courses.

Currently we can offer you the online English Business Course. Our individual lessons for English or Spanish (in-house in Berlin or online) are also suitable if you want to learn flexibly in terms of time and according to your preferences.

It is not possible to switch between online and in-house courses during a course level. We guarantee a maximum of 12 participants in a course, so we need to know which course format you would like to attend at the time of booking. However, after each course level you are free to choose whether to continue learning online or in-house.

We guarantee a maximum of 12 participants per course. Since our courses are usually fully booked, we cannot offer trial lessons. However, we do offer a quality and money-back guarantee, so you can be sure that you are not taking any risks.

Our online live courses take place via Zoom. You can join these courses from anywhere in the world and all you need is a stable internet connection and a smartphone, tablet or laptop.

Unfortunately this is not possible. We guarantee a maximum of 12 participants per group and therefore it is not possible for you to join another group. The best thing to do is to inform your teacher that you will not be able to attend. All our tutors are very helpful and supportive and can email you material such as homework.

In Berlin we can offer you at the moment Private English lessons and Private Spanish lessons. Further language courses can be booked as online courses.

Private lessons are organized completely individually according to your needs and goals. Here you can find the exact prices for private lessons in Berlin or the prices for online private lessons.

We offer different course types and formats. Depending on your needs and goals, you can choose the course that is right for you. Here you can find an overview of our prices in Berlin and our online language courses.

Please refer to the email we send you on Friday or Saturday before the course starts. The room and also the book will be in this email.

Our language courses are usually held every month. This means you can register for our language courses on our website for the next start date. Simply register for them using our registration form.

If you have already taken courses with us, you can also simply send us an e-mail and we will inform you about the next steps.

Here you can also find the overview of our start dates.

We are a private educational institution and unfortunately do not accept vouchers.

The Lingo Best Academy does not offer integration courses, but private language courses.

Lessons are taught only in English for English courses and only in Spanish for Spanish courses, but do not worry, our teachers speak slowly and use photos and games to help you follow the lessons.

Participation in our courses is only possible from the age of 16. Unfortunately, we do not offer courses for children under 16. However, we are happy to organize private lessons for your child.

If you are interested in private lessons, please contact our friendly customer service office and we will be happy to help you.

At the Lingo Best Academy, we place great value on quality and the learning success of our participants. At the same time, the fun of learning languages should not be neglected, according to our motto: With fun to success.

That is why we offer you

• A free, professional and fast placement test, so that you learn at the right level.
• A quality and money-back guarantee
• The possibility of free cancellation 14 days before the start of the course.
• Guaranteed qualified and native speaking teachers

We make every effort to ensure that you continue learning with the same group and the same teacher. However, we cannot always guarantee this, as several factors play a role here (does the trainer have time? Do the other participants continue to book? etc.) We therefore ask for your understanding should it not be possible at some point.

We try very hard to make sure that you can continue learning with the same group and the same teacher. However, we cannot always guarantee this, as there are several factors involved (does the teacher have time?). Does the trainer teach again next month at the same time / next level? etc.) We therefore ask for your understanding if this is not possible.

There is a maximum of 12 participants in a group.

The booking situation is always changing therefore we cannot give any information about how many people are already booked. We ask for your understanding.

You can also join a course in progress if it is suitable in terms of level.

You can easily register free of charge and without obligation on our website.

You can fill out the registration form directly for your employee. If they already have prior knowledge of the language, they would need to fill out our placement test and we will contact them directly.

If there is no previous knowledge, we can make a reservation directly for the A1.1 course. Please send us your company address so that we can issue the invoice accordingly.

In this case, please contact our friendly customer office and our colleagues will check if we have received all the necessary information from you.

If you have no previous knowledge, that’s no problem. Our language courses are also available for beginners from A1.1. The only requirement for the course is the Latin alphabet, which you must know in order to participate in the course. The rest will be taught by our teachers. You can register here.

We will contact you as soon as possible and let you know the next steps. No further action is required from you.

For registration we only ask you to fill out the registration form. We do not need any other documents from you.

At the moment payment is only possible by bank transfer.

The course amount must be paid in full before the course starts. Unfortunately, payment in installments is not possible. However, we can make a reservation for you first so that you have time to pay the amount.

You can conveniently pay by bank transfer.

We will be happy to issue an invoice to your employer’s address. You can either pay the costs yourself first and then be reimbursed, or we can send your employer the invoice directly.

Unfortunately, at the moment payment is only possible by bank transfer. Maybe someone else can make the transfer for you.

As soon as we receive the payment, you will receive an email from us with the booking confirmation.

Please note that it may take a few days until we receive the money in our account. We will send you a booking confirmation as soon as we receive the money.

Unfortunately, at the moment payment is only possible by bank transfer.

Since our courses already have a very good price/performance ratio, we cannot give you any further discounts.

Basically there is no deadline and as long as we have places you can register or reserve. However, please note that courses fill up as the course start date approaches. Therefore, we recommend you make a reservation 2-3 weeks before the course starts.

At the moment, we are unfortunately unable to help you with your language visa application, as our language courses in Berlin or online last up to 48 hours and 72 hours are usually required for a language visa.

Please check your spam folder first. If you did not receive a Zoom link, please contact us via the chat function on our website. We will assist you as soon as possible.

You will receive the Zoom link directly from your teacher, at least 10 minutes before the course starts.