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Lingo Best Academy
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      • English Communication Course (A1-C2)
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      • Learn English for free
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      • Spanish Semi-intensive course € 305
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      • Available soon – Learn Spanish for free
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FAQs about your Language Course in Berlin

Accommodation

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Do you also offer accommodation?

Unfortunately, we do not currently offer accommodation. But we can give you some tips where you can find accommodation. Please feel free to contact us and we will help you.

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Book

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Can I learn with a certain book because I already/still own it?

The book may change from course to course, as this depends on several factors (which book does my teacher choose? Is the book available for the next level? etc.). However, you are very welcome to let us know your request when booking and we will try to accommodate it. Please understand that this is not always possible.

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Can I print the digital book?

Unfortunately, printing the digital book is not possible. However, you can use the book offline by downloading it.

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Do I need a book for the language course?

For most courses you will need a course book. We will inform you about this when you book.

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How do I redeem my first start code for the digital textbook?

You must first register once on the respective media platform. Instructions for registration and the respective book codes (incl. start code) will be sent to you by e-mail.

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Is the book included in the price?

Since there are different textbooks and it depends on the teacher and the course format which course book you need, the book is not included in the course price. The books usually cost between 21-24 €.

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What happens if I do not like the digital book?

The digital book cannot be exchanged.

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Which book do I need?

We will inform you about the course book you will need before the course starts. You will receive an e-mail from us about it.

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Cancellation

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Can I change my language course after I have paid?

You can always change or cancel your course up to 14 days before the course starts. After that date, changes or cancellations are unfortunately not possible. However, you are welcome to contact us at any time and we will review your case individually. Please understand, however, that we cannot guarantee any changes after the 14-day period. Our cancellation insurances might also be interesting for you. Here you will find detailed information.

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What cancellation options do I have?

Basically, you can always make changes or cancel your course free of charge up to 14 days before the course starts. After that, changes or cancellations are unfortunately not possible. However, there is the possibility to book a cancellation insurance for certain cases. Here you can find detailed information about cancellation insurances.

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Certificate / Examination

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Is there a test after each language course?

Each teacher has his/her own teaching style. Some teachers give a test at the end of the course, others give several small tests and others evaluate your homework and cooperation in class.

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Is there an exam?

At the moment, we unfortunately do not offer any exam preparation courses, but the level system of our language courses in Berlin or online courses corresponds to the Common European Framework of Reference for Languages (CEFR).

Exams are also not taken with us, but we will be happy to recommend you an examination institute.

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Will I receive a certificate after the language course?

You can receive either a free course certificate or a certificate with grades (4 €) after each course. Please just ask our friendly customer service for this.

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Classification / Level

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I have taken a certificate/exam for a certain level – do I have to take the placement test?

We would still ask you to take a placement test. It is free of charge and without obligation and helps us to find the perfect course for you. This way we can guarantee that you achieve the greatest learning success.

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I have taken the placement test, what happens next?

We will check your results and contact you by phone or email to inform you about the next steps. We may have a short conversation if your test result is not very clear. Otherwise we can make a reservation directly.

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I want to take a language course, but I do not know exactly what level I have.

This is not a problem. If you have previous knowledge, we will do a small placement test with you before recommending a course level. This way you can be absolutely sure that the course fits your knowledge.

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What will be asked in the oral test?

Depending on which levels you are between, we will ask you about some grammar topics, you do not need to prepare for the test.

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Course dates

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Can I make up for a missed day of class?

Classes that you cannot attend for personal reasons will neither be refunded nor will you be offered to replace this class by attending another group.

The best thing to do is to inform your teacher. All our tutors are very helpful and supportive and can email you material such as homework.

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Do you have an A1/A2/B1/B2/C1 language course?

We offer all course levels from A1-C2. Here you can find our course dates.

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I would like to take level XY, are there still places available?

If you are already a student with us, you are very welcome to contact our customer service office or send us an email so that we can reserve a place for you.

If you are booking a course at Lingo Best Academy for the first time or if it has been longer than 3 months since your last course, we would need the placement test.

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What happens if I cannot attend a course date?

It is best to let your teacher know. Our teachers are very helpful and can email you the material such as homework.

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When is the next language course?

Our language courses are usually held every month. You can find our next course dates here.

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Will the language course definitely take place?

Whether a course actually takes place always depends on demand. We start courses with a minimum of 6 participants. If a course cannot start because there were too few registrations, we will contact you and offer you alternatives. In case none of the alternatives is suitable for you, you will of course get your full course fee back and thus have no risk.

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Course duration

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Can I complete A1 in one month?

With our English Communication course you will have finished a complete language level (such as A1) after 16 weeks.

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How long does a language course last?

At Lingo Best Academy we offer different enrolment options, you can either join our courses for 4 weeks or 8 weeks at a time. Here you can find an overview of our language courses in Berlin and online language courses.

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Course format / course type

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Are there language courses for work?

Currently we can offer you the online English Business Course. Our individual lessons for English or Spanish (in-house in Berlin or online) are also suitable if you want to learn flexibly in terms of time and according to your preferences.

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Can I start in-house and then switch to online (or vice versa)?

It is not possible to switch between online and in-house courses during a course level. We guarantee a maximum of 12 participants in a course, so we need to know which course format you would like to attend at the time of booking. However, after each course level you are free to choose whether to continue learning online or in-house.

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Do you offer a trial lesson?

We guarantee a maximum of 12 participants per course. Since our courses are usually fully booked, we cannot offer trial lessons. However, we do offer a quality and money-back guarantee, so you can be sure that you are not taking any risks.

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I live abroad/ in another city. Can I join your online language course?

Our online live courses take place via Zoom. You can join these courses from anywhere in the world and all you need is a stable internet connection and a smartphone, tablet or laptop.

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If I cannot attend, can I make up the lessons at another time instead?

Unfortunately this is not possible. We guarantee a maximum of 12 participants per group and therefore it is not possible for you to join another group. The best thing to do is to inform your teacher that you will not be able to attend. All our tutors are very helpful and supportive and can email you material such as homework.

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Which in-house language courses are available at Lingo Best Academy?

In Berlin we can offer you at the moment Private English lessons and Private Spanish lessons. Further language courses can be booked as online courses.

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Course price

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How much do private lessons cost?

Private lessons are organized completely individually according to your needs and goals. Here you can find the exact prices for private lessons in Berlin or the prices for online private lessons.

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How much does a language course cost in Berlin or online?

We offer different course types and formats. Depending on your needs and goals, you can choose the course that is right for you. Here you can find an overview of our prices in Berlin and our online language courses.

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Course start

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In which room will my language course take place?

Please refer to the email we send you on Friday or Saturday before the course starts. The room and also the book will be in this email.

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Which language courses start on the next start date?

Our language courses are usually held every month. This means you can register for our language courses on our website for the next start date. Simply register for them using our registration form.

If you have already taken courses with us, you can also simply send us an e-mail and we will inform you about the next steps.

Here you can also find the overview of our start dates.

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COVID-19 Regulations Berlin

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Are you open again? Do the in-house language courses take place for sure?

We follow the current regulations of the government, you can always find this information on our homepage.

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Do I have to wear a mask in class?

At the moment it is not necessary, but we recommend to wear a mask also during the lessons. Changes are possible, please check our hygiene concept, which is updated regularly.

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Do I need a vaccination/test or recovery certificate to participate in a language course?

No, this is not necessary. Changes are possible, please check our hygiene concept, which is updated regularly.

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Do I still have to show a test if I am fully vaccinated?

At the moment you do not have to show a test, but changes are possible. You can find the exact information in our hygiene concept.

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Funding

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Do you accept vouchers from the Employment office?

We are a private educational institution and unfortunately do not accept vouchers.

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Do you offer integration courses?

The Lingo Best Academy does not offer integration courses, but private language courses.

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General questions

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Are other languages spoken by the teacher in class?

Lessons are taught only in English for English courses and only in Spanish for Spanish courses, but do not worry, our teachers speak slowly and use photos and games to help you follow the lessons.

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d

Can my underage child participate in the language course?

Participation in our courses is only possible from the age of 16. Unfortunately, we do not offer courses for children under 16. However, we are happy to organize private lessons for your child.

If you are interested in private lessons, please contact our friendly customer service office and we will be happy to help you.

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d

Why Lingo Best Academy?

At the Lingo Best Academy, we place great value on quality and the learning success of our participants. At the same time, the fun of learning languages should not be neglected, according to our motto: With fun to success.

That is why we offer you

  • A free, professional and fast placement test, so that you learn at the right level.
  • A quality and money-back guarantee
  • The possibility of free cancellation 14 days before the start of the course.
  • Guaranteed qualified and native speaking teachers
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Group

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Can I continue with my group/teacher?

We make every effort to ensure that you continue learning with the same group and the same teacher. However, we cannot always guarantee this, as several factors play a role here (does the trainer have time? Do the other participants continue to book? etc.) We therefore ask for your understanding should it not be possible at some point.

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Do I keep the same teacher if I want to learn to a certain level?

We try very hard to make sure that you can continue learning with the same group and the same teacher. However, we cannot always guarantee this, as there are several factors involved (does the teacher have time?). Does the trainer teach again next month at the same time / next level? etc.) We therefore ask for your understanding if this is not possible.

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How many participants are in the group?

There is a maximum of 12 participants in a group.

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How many people are already in the language course now?

The booking situation is always changing therefore we cannot give any information about how many people are already booked. We ask for your understanding.

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Language Course Registration

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Can I join a course even if the language course has already started?

You can also join a course in progress if it is suitable in terms of level.

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How / Where can I register?

You can easily register free of charge and without obligation on our website.

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d

I am an employer and would like to register an employee, how does it work?

You can fill out the registration form directly for your employee. If they already have prior knowledge of the language, they would need to fill out our placement test and we will contact them directly.

If there is no previous knowledge, we can make a reservation directly for the A1.1 course. Please send us your company address so that we can issue the invoice accordingly.

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d

I did the test/registration 2-3 times as the website always redirected me back to the first page.

In this case, please contact our friendly customer office and our colleagues will check if we have received all the necessary information from you.

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d

I have no previous knowledge, what do I have to do to take a language course with you?

If you have no previous knowledge, that’s no problem. Our language courses are also available for beginners from A1.1. The only requirement for the course is the Latin alphabet, which you must know in order to participate in the course. The rest will be taught by our teachers. You can register here.

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I have registered / reserved / registered / booked online. What now?

We will contact you as soon as possible and let you know the next steps. No further action is required from you.

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What documents do I need to register?

For registration we only ask you to fill out the registration form. We do not need any other documents from you.

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Payment

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Can I come by to pay for the language course?

At the moment payment is only possible by bank transfer.

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Do I have to pay all at once?

The course amount must be paid in full before the course starts. Unfortunately, payment in installments is not possible. However, we can make a reservation for you first so that you have time to pay the amount.

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How can I pay?

You can conveniently pay by bank transfer.

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How does it work if my employer pays the course fees?

We will be happy to issue an invoice to your employer’s address. You can either pay the costs yourself first and then be reimbursed, or we can send your employer the invoice directly.

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I cannot make a bank transfer, how can I pay?

Unfortunately, at the moment payment is only possible by bank transfer. Maybe someone else can make the transfer for you.

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I have just paid but have not yet received a booking confirmation.

As soon as we receive the payment, you will receive an email from us with the booking confirmation.

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I paid yesterday, can you tell me if you received the money?

Please note that it may take a few days until we receive the money in our account. We will send you a booking confirmation as soon as we receive the money.

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I want to pay with a credit card, how can I do that?

Unfortunately, at the moment payment is only possible by bank transfer.

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Is there a discount if I book several language courses or for my partner and me together?

Since our courses already have a very good price/performance ratio, we cannot give you any further discounts.

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Reservation and booking

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Until when can I contact you to reserve a language course?

Basically there is no deadline and as long as we have places you can register or reserve. However, please note that courses fill up as the course start date approaches. Therefore, we recommend you make a reservation 2-3 weeks before the course starts.

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Visa

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I would like to apply for a language visa. How does it work?

At the moment, we are unfortunately unable to help you with your language visa application, as our language courses in Berlin or online last up to 48 hours and 72 hours are usually required for a language visa.

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Zoom

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What do I do if I have not received the Zoom link?

Please check your spam folder first. If you did not receive a Zoom link, please contact us via the chat function on our website. We will assist you as soon as possible.

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When will I get the zoom link?

You will receive the Zoom link directly from your teacher, at least 10 minutes before the course starts.

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  • Lingo Best Academy
    • Alexanderstr. 9
      10178 Berlin

  • Opening hours
    • Mon-Thu: 10am – 1pm & 2:30pm – 7pm (CET)
      Friday: 10am – 2pm (CET)
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  • English Courses in Berlin
    • English Communication
    • English Business Course
    • English Private lessons
  • Online English Courses
    • English Communication
    • English Business Course
    • English Private lessons
    • Free online English course
  • Online English Courses
    • English Communication
    • English Business Course
    • English Private lessons
    • Free online English course

  • Online Spanish Courses
    • Online Semi-Intensive course
    • Online Spanish Private lessons
  • Spanish Courses in Berlin
    • Spanish Semi-intensive course
    • Spanish Private lessons
  • Online Spanish Courses
    • Online Semi-Intensive Course
    • Online Spanish Private Lessons
  • English Courses in Berlin
    • English Communication
    • English Business Course
    • English Private lessons

  • Spanish Courses in Berlin
    • Spanish Semi-intensive course
    • Spanish Private lessons
  • More options
    • Free online English course
    • Online language courses
    • German courses in Berlin
  • More options
    • Online German courses
    • Language courses in Berlin
  • More options
    • German courses in Berlin
    • Online German courses
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